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Terms of Use for the Practitioner Forum

These terms and conditions are in addition to the terms and conditions and Privacy Policy that apply to entirety of the the Oxfordshire Services Directory, including Activities Oxfordshire, the Family Information Service, the Disability and Addtionial Need database and all other parts of this web resource and directory.

Community Guidelines for the Practitioner Forum

The Practitioner Forum is a supportive space. All posta and comments should be positive, respectful, polite and professional. You must not:

  • Post any content which is against the law, including but not limited to:
    • Hate speech or discriminatory statements
    • Defamation against an individual or organisation
    • Anything which advocates any form of illegal activity
    • Personal information about yourself or others

Please be aware that posts are moderated, so may take a short time to appear. Comments are not moderated but will be removed without warning if they breach community guidelines.

What is the Practitioner Forum?

The Practitioner Forum is intended to give Practitioners who are registered to use the forum the opportunity to:

  • Post comments around good practice with other registered practitioners
  • Promote training, resources available for hire and other services available to other practitioners
  • Post news about events or new services
  • Post queries or requests for others in the community to answer
  • Interact directly with other practitioners around how services can be improved and suggest new ways of working together

And anything else which will support better working together to provide effective services to Oxfordshire families, children and young people.

What is not appropriate for the Practitioner Forum?

The Practitioner Forum should not be used under any circumstances to:

  • Discuss identifiable cases or share details about cases. Use the correct channels for your organisation.
  • Make complaints, or enter disputes. Use the appropriate complaints procedures.
  • Post negative comments about any services or organisations, whether listed on the Service Directory or not. Raise concerns using the appropriate channels.
  • Post advertising content, active content or spam
  • Make off-topic, disruptive or inflammatory comments
  • Enter into arguments with other forum users are act in any other way which causes offence or creates disruption

These guidelines, and those below have been produced to help practitioners use Practitioner Forum constructively.

Using the Practitioner Forum

In order to post comments using the Practitioner Forum you will need to create an account by registering through the website.

In doing so you undertake not to defame, abuse, harass, stalk, intimidate, threaten or otherwise violate the legal rights (such as rights of privacy or intellectual property rights, where applicable) of others; impersonate any other person or entity, whether actual or fictitious or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity or use or attempt to use another user’s account.

You are solely responsible and liable for any activity occurring on your account, and you must keep your account password secret. You must inform us of any breach of security or unauthorised use of your account by emailing:  

We will investigate any inappropriate behaviour and/or security breaches and we have the right to suspend or terminate the account immediately.

A family-friendly forum

All content on the Practitioner Forum should be family-friendly.

What does family-friendly mean?

  • No objectionable language or images, including but not limited to any material that is:

    • Unlawful; Obscene; Pornographic; Defamatory; Libellous; Threatening; Harassing; Hateful; Racially or Culturally offensive; Personally insulting; or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law or is otherwise inappropriate.

  • No Offensive Material including all the standard swear words are banned and will result in the post being removed from the site. This also extends to misspelling of swear words or the use of symbols to substitute for letters within such words. The use of acronyms for inappropriate phrases are also not permitted.

Please bear in mind that although access to this forum is member-only, any content could potentially be excerpted and posted out of context, and accordingly communicate carefully.  

An accurate forum

Any content posted on the Forum should detail first-hand experiences, they should not contain second-hand information or hearsay (unverified information, rumours, and quotes from other sources or the reported opinions/experiences of others).

Your comments remain your comments

We do not claim any proprietary rights in the comments that you post on the Practitioner Forum. You agree that you shall be solely responsible for your own comments and affirm that the comments you post on the Practitioner Forum are your own.

Limits of responsibility

You shall be solely responsible for your own postings and the consequences of posting or publishing them. You retain all of your proprietary rights in your postings.

You agree that you will not post falsehoods or misrepresentations that could damages us or any third party and that you will refrain from posting any Offensive Material.

We do not endorse any postings or any opinion, recommendation or advice expressed through the Practitioner Forum. We expressly disclaim any and all liability in connection with any material posted by Practitioners on the Forum.

Content contained within the Practitioner Forum does not reflect the views held by Oxfordshire County Council unless specifically identified as having been made by the Council.

We reserve the right to remove content without notice or specific reason.


Users may notify us of any abuse and non-compliance with these Terms.

If you see a comment posted on the Practitioner Forum that is offensive, you should notify us by sending an email to

We will remove or delete any such comments as soon as practicable and may take further action as we deem necessary, including suspension of account, resetting of passwords and other actions as necessary.

Data Protection

In order to access the secure practitioner content and use the Practitioner Forum you will need to register some basic details about yourself. This will include your name, organisation, email address and post code. This information will be held securely in accordance with the requirements of the Data Protection Act 1998.

How we use your information

Oxfordshire County Council uses the information that we collect about you for the following general purposes:

  • To register and manage your account for the purposes of using the Practitioner Forum facility on the Oxfordshire Directory website;

  • To enable you to publish your comments and other permitted content;

  • To respond to your questions and comments;

  • To enable you to receive Practitioner bulletins (you may opt out).

  • To resolve disputes or troubleshoot problems;

  • To prevent potentially prohibited or illegal activities; and

  • To enforce our Terms of Use

With whom we share your information

We may share your information if we believe, in our sole discretion, that such disclosure is necessary:

  • To comply with legitimate and enforceable subpoenas, court orders, or other legal processes, to establish or exercise our legal rights; to defend against legal claim; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;

  • To investigate, prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of Oxfordshire County Council, users of Oxfordshire Directory, or others; and in connection with our published Terms of Use.

If you choose to register for the Practitioner Forum, certain information will be publicly viewable i.e. your name and the information that you include in your feedback.

We may use aggregated or anonymised information to review the effectiveness of the Oxfordshire Directory website and the provision and services contained within it.

Upon request to our Data Protection Officer we will inform you whether personal information is stored by us. You may write to:

The Data Protection Officer
Oxfordshire County Council

If you have concerns about the processing of your personal data by Oxfordshire County Council you may contact the Data Protection Officer at the address above, or

The Information Commissioner
Oxfordshire County Council


We may terminate your registration and account with us immediately and without notice (without prejudice to our other rights and remedies) and we may delete any comments that you have posted on the Forum.

You may terminate your account with us at any time by emailing

Why hasn’t content that was reported been removed from the site?

The Practitioner Forum is a means of identifying issues as well as signposting good practice and provision. If content is reported which violates the guidance that we have published or it is determined that there is something improper about it, then Oxfordshire County Council will remove the review.

Disagreeing with the content of a post is not in itself, justification for removing the post. Oxfordshire County Council does not arbitrate or referee factual disputes.

General Terms and conditions

Law and Jurisdiction

These Terms (as amended from time to time) are exclusively governed by and are construed in accordance with the laws of England and Wales whose courts will have exclusive jurisdiction in any dispute or any proceedings arising out of or in connection with these Terms, save that we have the right to commence and pursue proceedings in alternative jurisdictions.

Policy Changes

We reserve the right to change, modify, add or delete parts of these Terms at any time and without further notice. These amendments will be effective from the point that revised Terms are posted on the Oxfordshire Directory website.


By using, visiting and accessing the Practitioner Forum including all the content available through the Forum, you understand and agree to be bound by these Terms. If you do not agree to be bound by these Terms (as amended from time to time), then please do not use this Forum.

Record managed by Oxfordshire Family Information Service