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Providers

Providers may have records listed of all Oxfordshire childcare, activities and services on this Directory free of charge.

This includes:

  • Services for children and families eg childcare, education, activities, support services
  • Services suitable for families with a disabled child/young person or one who has special educational needs
  • Services and activities to support young people's wellbeing (aged 13 - 19, up to 24 with learning difficulties and disabilities)

To do this you just need to: REGISTER.

Once you have signed-in to the website you can access your listings whenever you like via the My account link in the top right hand corner of the page. This takes you to your dashboard and you can select "provider update" to see and amend your listings. If you need to have an existing record put in your name contact us (fis.enquiries@oxfordshire.gov.uk).

If you want to go straight to your record on the FSD, just type in the name (or part name) in the keyword search. 

For information for childcare providers on funding

If you provide childcare, please read

About the use of your information - for childminders

FAQs for all providers

 

For childcare providers

For registered childcare Ofsted provides basic information about registered childcare to the Family Information Service. The team will make you a basic record with this information when you start or open your provision.  You will then be able to update this, advertise your vacancies, costs, opening times, upload pictures, documents and more. Contact us if you require help with your Ofsted regsistered record.  

Please also contact us if you wish to add further provision eg out of school care etc. Please do not try to add this yourself.  We will make you a record that you can then update.

If you wish to add an event or job you need to make a new record OR update an archived record. Please do NOT overwrite your childcare provision record. 

Q: How often should I be adding updates?

A: That’s really down to you. Providers update monthly, termly, or every six months, depending on how often their information changes. We would encourage you to update whenever there is a change, or at least twice a term. This helps parents and workers have the most up to date information It also helps your prospective customers to know the current state of vacancies.

Q. How can I add a new listing?

(If you have a childcare record you will only be able to update the existing record and not add a new one).

Please check if your activity/service is already listed before adding a new entry. If it is, please contact fsd@oxfordshire.gov.uk including the link (url) for your record and ask to be assigned the record.

You need to be registered and logged in to add a new listing.

From the Account home page click on the Provider updates and then you can "Add a record". This opens up a form in which to provide details of your service or activity. The form divides into a number of sections, and you should fill out each section.

Tips for writing good listings:

  • Give your service or activity a short title that will be meaningful to members of the public, and don't use the same title for multiple listings.
  • Provide a short description of your service/activity using plain English.
  • Use contact details that won't go out of date or be sure to come back and update your listing regulary.
  • Venue details should give a full address and postcode for where your activity or service is delivered. This is used by the site to locate your service for users.
  • Don't worry about the format for the Date & Time Details we just need a a brief sentence such as; ' Monday - Friday 9am- 6pm' or 'Tuesday evenings 7pm -9pm' or 'Wednesday, 11th April 2016'.
  • Other Details - Please provide brief details in all of the applicable boxes. If there is nothing to say, then just leave that box blank.
  • You can add images and files if that is helpful - files must be less than 10MB. and we recommend that your image is at least 500 by 500 pixels in size.

Q. What should I include in my listing?

If you fill out the form in full, you will have included everythign we need to create your listing. But if you're not sure what to include in your listing, it can help to look at other listings and see how they are written.

You might also like to think about what a parent or worker might need to know before they choose or suggest your service. This might inlcude:

  • Details of specialist staff, services or equipment you offer
  • Costs
  • Referral criteria or requirements (you can add forms and information only visible to workers/practitioners if this helps)

People tell us that they like listings to be short, clear and factual. They also say that they need enough information to makse a choice. This is sometimes a difficult balance, but if you can always link through to your own website or page to provide more information.

Q. How can I add a logo or picture?

It is good to show a logo on your record to make it more individual. Go to my account to sign in.  Choose "provider updates". You will then find the records you can update. 

Click on the arrow to the right of the Actions button and choose "update". 

You can make any updates including adding logos and documents (towards the bottom). Then click "save".

If you have not uploaded a logo in the Families or Disabilities channels there will be a generic picture. You can change this at any time by simply deleting and adding your own.

Note: there will be a short delay while your updates are checked 

Q. How can I update a record?

When you are signed in, go to "Provider Updates" .

You will be able to update records shown  with the green  icon underneath Service Status. Just click the drop-down box then click "Update record". 

A form appears with the current details for that record and you can edit it.  You can jump to a section from the top of the form by clicking the name of the section in the list shown.  

Add or update details in as many sections as you like.  The more complete your record is, the better your service will look to people browsing the site.  When you have finished making changes, click the ‘Save Record’ button at the bottom.  A message will appear briefly to confirm a successful save and you will be returned to this page, where you can select another record to update or if you are finished, then sign out using the link in the top right of the page.

If you want to update a record that is not in your name contact us.

If you are a childcare provider and you can't see any live records that you expect, please do not add any  but contact the team who can sort this (we may have a different email address linked to your record).

Here are some instructions with screenshots for how to register and update records

Note: There will be a short delay while your changes are approved.

Q: What happens to my updates after I have saved them?

Your updates will be queued for checking by the Family Information Service/Activities Oxfordshire before they appear on the website. If there is a question, we will contact you using the contact details given. We aim to process all updates as quickly as possible (within a few days of submission).

Q. When will my new listings or updates appear on the site?

All changes submitted via "provider update" must first be approved by the Family Information Service/Activities Oxfordshire  before they appear on the site. We aim to process new updates as quickly as possible (within a few days of submission).

Q: What if I don't want my details on the Internet (childcare)?

A: If you are a childminder you can ask the FIS team to keep your record off the Internet.  By default basic details will show on the Internet once a childminder is registered. Please note that full address does not show on the Internet for any childminder.

Information would still be available to be given out over the phone but would not be found by parents searching for childminders on the Internet. 

Q. How do I add or update a job in childcare?

You can add a job through your account by going to the dashboard and then provider update and "create a service".  Just add the information and we will categorise when it comes through to us.  Please note that you should NOT overwrite the record for your childcare provision but you need to make a new separate record.

If you already have a job record that is live you can just update this.

If it has expired it will be archived but you can still update it and then it will go to the team to accept the updates and make it live again.

Expiry dates are put on the record either:

a) for the closing date or

 b) for 2 months hence if there is no closing date.

After this, the record will no longer appear on the Directory (it will be archived).

Q. How can I reset my password?

No worries if you have forgotten your password.  You can easily get it reset. See here for instructions

Note: You can only reset your password if you have already registered.  If you try to reset and you have not already registered you will get an error message.  Go to Register, fill in and then choose a password.

Record managed by Oxfordshire Family Information Service