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Accessibility

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Access Keys

We haven't used access keys as they can often interfere with the default keyboard shortcuts of modern browsers. The content is easily tab-navigable and screen-reader friendly. We have tried to make our site as accessible as possible.

Get help

This accessibility statement applies to all websites powered by the Oxfordshire Family information Service. This includes:

This website is run by Oxfordshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Word documents and PDFs may not have structured heading and content navigation
  • Some content submitted by providers (for example, posters and fliers) may not be fully accessible (for example: may include pictures of text)
  • Some images submitted by providers may lack alternative text descriptions
  • Some aspects of how the pages are set up may be less accessible to some screen readers, for example link text may be repeated or not as descriptive as it could be

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you within ten working days.

Our postal address is:

Family Information Service 4th Floor
County Hall
New Road
Oxford OX1 1ND

Please be aware than during Covid-19 restrictions we have limited access to offices. All enquiries should be sent electronically to fis.enquiries@oxfordshire.gov.uk where possible, as sending enquiries by post may delay response.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: fis.enquiries@oxfordshire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Oxfordshire County Council is committed to making all its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

On a very small number of pages, some page elements have the same label as other page elements, which might confuse some screen readers which are less aware of context on pages. This fails WCAG 2.1 success criterion 4.1.1 (Element ID is not unique). Our website providers are currently working to fix this issue, along with other accessibility issues on the site, and this will be completed as a bug fix or update Aug-Dec 2020 or during upgrades scheduled for Feb 2021.

On a very small number of pages, some images may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 2.4.4 (image link is missing alternative text). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

A small number of pages on the website have errors on them which may confuse screen readers. This fails WCAG 2.1 success criterion 1.3.1 (input field has no description).  Our website providers are currently working to fix this issue, along with other accessibility issues on the site, and this will be completed as a bug fix or update Aug-Dec 2020 or during upgrades scheduled for Feb 2021.

A small number of pages on the website lack a top-level heading on the page. This fails WCAG success criterion 1.3.1 (no top-level heading on page). Our website providers are working to fix this issue, along with other accessibility issues on the site, and this will be completed as a bug fix or update Aug-Dec 2020 or during upgrades scheduled for Feb 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Those PDFs and Word documents which are essential to providing our services (for example: information on how users can access our services or update their listings) are also available as accessible html pages.

There are many PDFs and word documents and other documents provided by the services we list on the Family Information Service. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, we are currently undertaking a review of PDFs and other content on the website, and we will aim to retire or update all documents on the website so they are accessible. 

While we encourage all our providers to provide documents that are accessible to all, we will not refuse submitted content for accessibility reasons. We commit to adjusting this (for example: by adding alt tags to undescribed images) wherever possible to ensure content is accessible to all.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

This can be requested from fis.enquiries@oxfordshire.gov.uk

Preparation of this accessibility statement

This statement was prepared on 6/8/2020 It was last reviewed on 23/9/2020.

This website is tested three times a week using quality assurance tool SiteImprove.

You can request a full accessibility test report from fis.enquiries@oxfordshire.gov.uk